FAQ

Frequently Asked Questions

 

How do I know when to book?

Because newborn sessions do get booked up well in advance, I would recommend to book while you are pregnant. Ideally book immediately after your 20 week scan as you will then know approximately when your baby will be born. I usually suggest that photo sessions be scheduled 10 days after your due date since newborn photography is best done at about 7-12 days after the birth.

However I know as a mum myself that this isn’t always possible, so I’m happy to aim to get sleepy newborn poses up to 8 weeks after the birth if required.

 

My baby has been born already. Am I too late to book?

You can still potentially book after your baby has arrived but newborn photography is best done before baby is two weeks old and you may not be able to secure the exact date you were hoping for.

Please contact me as soon as possible to arrange your photoshoot, and I will do my best to fit you in. I can do newborn photography up to 8 weeks after the birth if required. If your bundle of joy is a little older please contact me to discuss you session and we may still get those sleepy photographs you dream of.

 

Is a deposit required?

Yes, I require a £20 non-refundable deposit which is payable via the Shop

 

How long does a newborn photoshoot take?

A newborn photography session will lasts between 2-4 hours, usually starting at 10am. It takes time to get those gorgeous sleepy curled up poses.

 

What do I need to bring with me/us?

As a newborn session can last for up to four hours, I would recommend you bringing everything you’re likely to need for you baby such as spare nappies and milk. Also don’t forget a snack to keep yourself going during the session to keep your energy up. I offer tea and coffee making facilities in the studio and also have a changing mat and lots of baby wipes!

 

Can I bring my other children to the photoshoot?

You certainly can bring your siblings along I love capturing families with their new additions. Please bring snack and toys to occupy then I do have a child out room for them which has a tv and a selection of childrens DVD’s.

 

My husband’s really into sport. Can we bring a Rugby ball  to include in the photos?

Yes, if you have a personal prop that you would like me to incorporate into the photoshoot please do not hesitate to bring it along. I will do my best to get photographs that will include your own props, and in the past I have captured some wonderful, very personalised photographs doing exactly that. I’ve had clients bring in Rugby balls, service hats, guitars and even motorbike helmets.

 

Should I feed my baby before the session?

Please feed your baby as normal ahead of the session. We need the baby to be fed and happy, also ideally, tired so that we can hopefully get those adorable sleeping baby photographs that you want.

A newborn session lasts between 2-4 hours as a lot of time is required to settle the baby to sleep and move them into position to be photographed, so if the baby is fed and sleepy we can potentially obtain more photographs in the time available.

Of course, most newborns require feeding at some point during their newborn session so remember to bring their milk, or feel free to breastfeed in my studio.

 

Can I arrive early to feed/change/get baby settled?

Yes, of course. If you would like to arrive earlier than the session start time please simply arrange this with me in advance.

 

Do I need to/what can I do to help during the shoot?

In some cases, I ask parents to sit close by to the baby as a safety precaution but usually the photoshoot is a time when you can actually kick-back and relax as I will soothe the baby and settle them into position ready for photographing. Most parents really enjoy watching the process and some even get the chance to have a short snooze!

 

 

PRIVACY POLICY

1. WHAT INFORMATION IS BEING COLLECTED?

1.1 – We collect a variety of information before, during and after you book with Twirly Girl Photography and use any of our services. This includes:
• Names, Addresses and Contact Information of the person(s) placing an order with us.
• Names, Addresses and Contact Information of the person(s) using our services.
• Names (and in some cases ages and gender) of all participants of a photo shoot.
• Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session.
1.2 – If you E-Mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.

2. WHO IS COLLECTING THE DATA?

2.1 – This data is being collected by Twirly Girl Photography. We use a password protected data management software to hold our data.

3. HOW IS IT BEING COLLECTED?

3.1 – The majority of our data is collected directly from you. Whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
3.2 – In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you.

4. WHY IS IT BEING COLLECTED?

4.1 – Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 – Some of the data we collect is to help provide you with a better customer service experience
4.3 – We are required by law to collect and store certain information relating to any order you place with us.

5. HOW WILL IT BE USED?

5.1 – Data we collect will be used by Twirly Girl Photography to enable us to provide our services and products to you.
5.2 – Contact data (e-mail addresses) may be used to send you direct offers from Twirly Girl Photography about upcoming promotions or newsletters. These can be unsubscribed from at any time.
5.3 – Twirly Girl Photography may internally analyse data for business and forecast purposes.

6. WHO WILL IT BE SHARED WITH?

6.1 – We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

7. HOW WILL THIS AFFECT YOU?

7.1 – We collect, store and process your data in such a way that should have no negative effect on you as an individual.

8. HOW LONG IS THE DATA STORED?

8.1 – Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again in the future.
8.2 – We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.

9. ACCESS TO STORED DATA.

9.1 – If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly.
9.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

10. MORE INFORMATION.

10.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.
10.2 – If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

11. OUR DETAILS

11.1 – This business is owned and operated by Harriet Letheren trading as Twirly Girl Photography.
11.2 – Our principal contact for business is : info@twirlygirlphotography.com